Returns

If a piece isn't right, send it back. We'd rather take something back than have it sit in a cupboard you resent.

The window

Email us within 14 days of delivery and we'll start a return. The piece needs to be unused and in its original packaging.

Who pays for the return

You do, unless the piece arrived damaged, defective, or wasn't what you ordered — in those cases we cover it, and you shouldn't be out anything.

We don't charge a restocking fee.

Incense

Unopened boxes only. Once a box is opened we can't resell it, so we can't take it back. If a box arrives damaged, that's on us — see below.

If it arrived damaged

Email hello@juniperobjects.com within 14 days of delivery with your order number and photos of the packaging and the piece. We'll replace it if we still have one, and refund you if we don't. You don't need to ship the broken piece back.

Hand-made pieces

The ceramics are thrown and glazed by hand, so size, color and weight vary between cups in the same series, and glaze pools and pinholes are part of how the material behaves. That isn't damage and isn't grounds for a return on its own — but if a piece isn't what you hoped for, the 14-day window covers you anyway.

Refunds

Once the return reaches us and we've looked at it, we refund to your original payment method within 5–10 business days.

Starting a return

Email hello@juniperobjects.com with your order number and which piece you're sending back. We'll reply with where to send it.